Most of Western society is better at negative or critical inquiry than we are at appreciative inquiry where we find what is RIGHT about a person or group’s performance.
It not only energizes individuals and groups when leaders recognize the things that go well, it also gives the leader positive momentum.
One simple thing you can try right away:
Every two weeks or so, set up a list of your subordinates, peers, and boss. Make notes about anything well done. Check off each person as you recognize good work. Then start again.
Most of the time, you won’t have to do anything special. The list will prompt you to be in a position to notice people’s work and to say (or write) something about it. Your comments can be short and information. Make this fast and easy.
There are many free resources on the Internet and books about this topic. Here are a few that we like.
David Cooperrider at Case Western Reserve University is generally credited with turning this idea into a formal organizational development process. Here’s a short summary written by David and Diana Whitney: A Positive Revolution in Change: Appreciative Inquiry
The Appreciative Inquiry Commons provides many free resources and links. The site is very rich and quite dense. Here are some starting links: