Trust: Research on Gaining and Re-gaining Trust in Workplaces

Even extraordinary leaders sometimes struggle with gaining–or much more difficult–regaining trust.

There are many reasons.  Because everyone sees the world differently, sometimes our definitions of trust are not the same.  We, or others, may have been burned in the past and find it difficult to have faith again.

Of course, actions matter more than words.  But, it is useful to have additional tools.

One resource that I’ve found to be helpful is the research conducted by Dennis and Michelle Reina and included in their two books.  You can order them from amazon by clicking on the image of the book covers below.

Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization
In this book, Dennis and Michelle distinguish three types of trust: contractual, communications, and competence. I’ve found their definitions of these types of trust helpful.
Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment and Energy by Dennis S Reina and Michelle L Reina
The seven steps in this book are based in both research and long-standing wisdom.  Those who have read Elisabeth Kublier-Ross’s books on death and dying will find this process resonates.  Often forgiving ourselves is the most important and most difficult task.